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Verizon Investor Presentation Deck

Record Growth 1,103 390 2,013 2Q04 1,072 Retail Gross Additions (K) 2,181 2004 1,027 1Q05 INDIRECT Retail Net Additions (K) 356 1,187 1Q05 INDIRECT DIRECT 1,154 Net adds: Excludes acquisitions divestitures, and adjustments. DIRECT 553 2,318 2005 1,354 2005 1.72% 1.30% 2004 Retail Churn (%) 1.51% INDIRECT 1.20% 1Q05 DIRECT verizon 1.31% 1.11% 2005 Indirect gross adds up 5% YoY; direct up 15% ▪ Improving customer loyalty

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