Investor Presentation August 2023
ENHANCING CONSUMER EXPERIENCE
SALES
SERVICE
DPHB
PRODUCT
Field Failure - Defects per Hundred Bike
5X Reduction
---
Store and Online experience
Sales Process excellence
Brand retail identity
Digitization of buying experience,
interactive app
Personnel with technical
knowledge and understanding of
product line-up
Auto order implementation for Oil
& Royal Enfield essential
B
Service on Wheels & Ride Sure
The Ride Sure programme with a
wide range of packages including -
extended warranty, annual
maintenance options and extended
roadside assistance
Ensuring anxiety-free ownership
experiences.
Doorstep servicing through launch of
"Service on Wheels" initiative
Focus on overall Turnaround time
Auto replenishment of spare parts in
Thailand implemented
2016 2017 2018 2019 2020 2021 2022
Product Quality Excellence
Vallam Vadagal facility received "Smart Factory
of the Year" in the 18th edition of the India
Manufacturing Excellence Awards (IMEA) by
Frost & Sullivan
Certified for Integrated management system by
DNV "Det Norske Veritas"
Effective implementation of SRK methodology
result in Fault frequency 50% reduction model
by model over the years
Successful and seamless establishment of
Quality systems in CKD facilities
TRE
INVESTOR PRESENTATION
August 2023
37View entire presentation