Q1 2023 Financial Report
Santander Bank Polska S.A. - 3rd largest bank in Poland
هههه
2022
YoY Var.4
KEY DATA
Customer loans¹
€30.8bn
+0.5%
Customer funds²
€42.8bn
+3.9%
Attributable profit
€167mn
+51.4%
ROTE
19.5%
+4.6pp
Efficiency ratio
27.1%
-5.4pp
Loans market share³
3
11.8%
+30bps
Deposits market share³
11.3%
+2bps
00
Total customers
5.7mn
+3.8%
Digital customers
3.4mn
+7.4%
Branches
393
-6.4%
Employees
10,618
+3.0%
Strategic Priorities
Strengthen customer engagement to achieve a strong
top 3 NPS position in a highly competitive market
Optimizing the sales network, changing branch model
in favour of cashless service and supporting customer
use of remote channels and language used with them
Continuing efforts to optimize and digitalize sales and
post-sales processes, digitalizing paper consuming
processes in favour of electronic forms of
communication
Improving employee experience - implementing
initiatives that support employee well-being, building
a supportive and inclusive work environment
Note: 3rd largest bank in Poland in terms of assets as of Dec-22.
(1) Gross loans excluding reverse repos.
Santander (2) Excluding repos.
(3) As of December 2022.
(4) Constant euros.
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