Investor Presentaiton

Material issues CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Material Issues 1. Business Progression 2. Guest Satisfaction 3. Supply Chain Management 4. Corporate Governance 5. Data Privacy 6. Technology disruption 7. Human Rights 8. Human Capital Development 9. Well-Being 10. Safety and Security 11. Climate Change Management 12. Waste Management 13. Water Management Scope of Impact (In/Outside Organization) All departments/Customers, Business partners, Shareholders All departments / Customers All departments / Business partners, Communities All departments/Customers, Business partners, Shareholders All departments / Customers All departments/Customers All departments / Business partners All departments / Customers All Departments/Communities All departments/Customers, Communities All departments/Customers, Communities All departments/Customers, Communities All departments/Customers, Communities Aspects Stated in the Report Market and competition Customer relationship management Supply chain management Corporate Governance Personal data protection and privacy Market and competition Human resource management Competency and skill enhancement for employees • Human resource management Social and community development Occupational health and safety Environment Dimension Environment Dimension Environment Dimension Appendix Page 53

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