Capital Allocation and Fiscal Year 2023 Targets

MSC Customer Care Ensuring Customer Satisfaction Obsession with delivering personalized and effortless customer experiences that enable success, measured directly from our customers Customer Care Delivery Customer Care Center Satisfaction Levels 4 High-Touch Customer Care Technical and Sourcing Experts Poor Consistent Customer Service Creative Problem Solving Focus on Customer Satisfaction Build Trust and Loyalty Mean 4.4 Mean 4.0 Excellent Poor Excellent MSC Other Contact Center Average MSC 1 ForeSee- Web Browse Measurement Feb. 28, 2021 CSAT Scale (1-5) Excellent 5 Very Good 4 Good Fair Poor 321 8

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