Investor Presentation September 2023
Business Segments
بنك ظفار
Bank Dhofar
Retail Banking Group
Provides banking services to over
409,000 individual customers as of
30th September 2023
Network of 102 branches (including 22
Islamic branches), 189 ATMs, 85
CCDMs, 29 FFMs and 4 MFKs as of
September 2023.
Wide range
of products and services
tailored to retail customers needs,
including deposits, lending, education
loans, car loans, debit and credit cards,
priority banking, premier banking
(Alrifaa and Alriadah) Youth and
Student Banking, savings products and
bancassurance
In addition to branch and ATM
expansion the Bank is actively
strengthening its retail customer
experience by strongly promoting
alternatives to the traditional branch
network including internet banking,
mobile banking, ATMs, CCDMs and
FFMs
Wholesale Government & Investment
Corporate Banking
Solid client base with
corporate banking products
and services provided to
approximately over 25,000
wholesale and corporate
banking customers
The Corporate Banking
department provides
services and products
tailored to attract large
corporate customers and
growing corporates in
Oman and includes project
finance and syndication for
infrastructure projects
The Bank's corporate
customer base is spread
out across a wide range of
industries which include
trading, manufacturing,
services and contracting
Government and Investment
Banking
➤ Government banking
department is one of the key
business units within the Bank,
mainly focused on mobilization
of deposits (liability products)
from both Government and
Quasi Government institutions.
The Bank is strengthening its
investment banking activities
and recently established a
propriety investment
department.
The horizon of services will be
also expended to provide
assets management, private
banking and corporate advisory
services.
Treasury & Financial Institutions (FI)
➤ The Treasury & FI department manages the
funding and liquidity requirements of the
Bank. The department manages both the
interest rate risk as well as the exchange
rate risk, through providing verity of
products such as money market borrowings
and placements, currency swaps, Interest
rate swaps, options and plain vanilla
currencies sell and purchase as well as
forwards.
➤ The operations of the Treasury & FI
department are arranged by the following
desks: Foreign Exchange and Derivatives
Sales, Money Market, Fixed Income and
Interbank.
➤FI establishes and maintains all international
Correspondent Banking relationships of the
Bank. The division ensures that the bank's
corporate and retail clients have access to
our wide network of leading correspondent
banks.
Islamic Banking (Maisarah)
➤ In 2013, the Bank launched Maisarah,
under which offers retail, corporate,
treasury and investment banking
Shari'ah-compliant financial services and
products to its customers
➤ All activities conducted by Maisarah are
independent and separate from the
Bank's conventional banking operations.
To date, the Bank has established an
Islamic finance banking team at its head
office and has opened 18 dedicated
Islamic banking branches (which are
exclusively available to its Islamic
banking customers)
Maisarah named Best Islamic Bank in
Oman in 2019 (by Middle East Banking
Awards, EMEA Finance)
June-23 Retail
OMR mn
% of
Total
June-23- Wholesale Government &
Investment
OMR mn
% of Total
Net Profit
2.380
8%
Net Profit
Operating Income
27.121
25%
Operating Income
June-23-Treasury & FI
OMR mn
% of
Total
June-23-
Islamic Banking
OMR mn
% of
Total
11.563
37%
Net Profit
12.008
39%
Net Profit
5.071
16%
46.923
43%
Operating Income
17.580
16%
Operating Income
17.116
16%
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