Investor Presentaiton

○ Strategy - Client centric & Digital Evolution PRODUCTS & SOLUTIONS Deposits & Loans Insurances Pensions Annuities Wealth Mngt. Client Segmentation 12.0 million ex-Afore clients 8.6 million Afore clients ■ Structured Info & Learning (Central DB & Watson) ■ Behavior understanding Analytics PROCESSES Account opening - Credit Analysis Next Best Offer - Next Best Action DISTRIBUTION CHANNELS Mobile Web ATM Contact Center Branches 1M Rappi clients Rappi JV Consumer focus New customer behavior Digital Bank DB Div Rev 5 NIM NI ROE TI LD Dep BAP ICAP Guid ESG Eco Loan Mkt Hist C/I App VIS Google Hyper-personalization Cost GRUPO FINANCIERO BANORTE

View entire presentation