Investor Presentaiton
EVgo's Reputation Drives Customer Acquisition
and Retention
Operational excellence has led to 98% uptime, resulting in
superior customer satisfaction and PlugShare scores (1)
8.5
8.0
7.6
7.0
6.5
EVgo's inbound roaming is ~2x outbound roaming
driven by superior customer experience & locations (2)
Annual Customer Accounts - Growing Faster Than Market
(000s)
41% customer CAGR vs.
11% non-Tesla VIO growth
115
202
224
EVgo
80
electrify chargepoin+ blink greenlots
2017YE
2018YE
2019YE
Sept. 2020
Focus on retail channel marketing...
Average NPS
Social media
Website visits App downloads
ā
41
October 2020
58,047
2018
75,050
2020 YTD
1.3x
Strong digital marketing & social
media presence
Customer outreach, trade shows
552,156
2018
889,749
2020 YTD
1.6x
29,078
2018
86,242
2020 YTD
3x
ā Perks, pricing, discounts and
sales
Market research
...creating leading brand equity in key retail segment,
driving customer satisfaction
Source: PlugShare and company estimates.
1)
2)
Represents average scores in California only and includes chargers of at least 25kW (max). California represents -44% of U.S. EV market with greatest DCFC footprint and
consumer charging choice. EVgo score of ZEV states is 8.4 compared to 8.4. 7.8, 7.7 and 7.7 for Electrify America, Greenlots, ChargePoint and Blink, respectively. Scores as of
October 2020.
Account holders enjoy the flexibility of roaming access by using EVgo app at partner charging networks; measured on a revenue basis.
EVgo
EVO
EVgo
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