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Investor Presentaiton

EVgo's Reputation Drives Customer Acquisition and Retention Operational excellence has led to 98% uptime, resulting in superior customer satisfaction and PlugShare scores (1) 8.5 8.0 7.6 7.0 6.5 EVgo's inbound roaming is ~2x outbound roaming driven by superior customer experience & locations (2) Annual Customer Accounts - Growing Faster Than Market (000s) 41% customer CAGR vs. 11% non-Tesla VIO growth 115 202 224 EVgo 80 electrify chargepoin+ blink greenlots 2017YE 2018YE 2019YE Sept. 2020 Focus on retail channel marketing... Average NPS Social media Website visits App downloads āœ“ 41 October 2020 58,047 2018 75,050 2020 YTD 1.3x Strong digital marketing & social media presence Customer outreach, trade shows 552,156 2018 889,749 2020 YTD 1.6x 29,078 2018 86,242 2020 YTD 3x āœ“ Perks, pricing, discounts and sales Market research ...creating leading brand equity in key retail segment, driving customer satisfaction Source: PlugShare and company estimates. 1) 2) Represents average scores in California only and includes chargers of at least 25kW (max). California represents -44% of U.S. EV market with greatest DCFC footprint and consumer charging choice. EVgo score of ZEV states is 8.4 compared to 8.4. 7.8, 7.7 and 7.7 for Electrify America, Greenlots, ChargePoint and Blink, respectively. Scores as of October 2020. Account holders enjoy the flexibility of roaming access by using EVgo app at partner charging networks; measured on a revenue basis. EVgo EVO EVgo 20
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