PitchSend

Financial Growth and Stability

Net Promoter Score Approaching Best in Class Our investments in customer service, usability and technology are translating into high customer satisfaction levels Peer Net Promoter Score 1 (5) (5) (12) (10) WELLS FARGO Fulton Bank First Merchants Bank PROSPERITY BANK Source: Customer Guru 1 As of 10/19/2021 WaFd Bank 2 3 UNITED usbank BANK (1) 48 75 75 CHASE WaFd Bank USAAⓇ WaFd Net Promoter Score 1 17 34 51 48 48 2017 2018 2019 2020 2021 8

View entire presentation