ZTO Express Financial Overview

6 Consistent Achievements in Strategic Focus ZTO 中通快递 ZTO EXPRESS We have simultaneously maintained our superior service quality, grown our market share, and sustained our profitability Superior Service Quality (%) Expanding Market Share Market Share Sustained Profitability (RMB mm) Income from Operations 1.5% 22% 0.2% 18% 1.3% 22.1% 25% 2.3% 7,736 19% Leading Position 20.4% 20.6% 5,463 5,503 4,754 19.1% of customer satisfaction (2014 -2023Q3) amongst Tongdas¹ 2019 2020 2021 2022 2019 2020 % Increase in Market Share 2021 Operating Income Margin % 2022 Parcel Volume Non-GAAP Adjusted Net Income² (Parcel volume in mm) 40% <1 31% 22,289 9% 24,389 (RMB mm) per million 42% Monthly average effective complaint rate 1 in three consecutive years 17,003 12,121 19% 18% 16% 24% 6,806 5,292 4,590 4,947 2019 2020 2019 2020 2021 2022 YoY Growth % 2021 2022 Non-GAAP Adjusted Net Income Margin % Sources: 1. According to State Post Bureau 2. Adjusted net income is defined as net income before (i) share-based compensation expense, (ii) gain on disposal of equity investees, (iii) impairment of equity investments and (iv) unrealized gain from investment in equity investee 20

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