Investor Presentaiton
IT Short-Term: Supporting Efficiency while Improving Customer Experience
Back to the Basics with Short-Term Initiatives
SA
Operation
stabilization
IT costs control
Tuning service
creation process
по
ΔΟ
New sourcing model
حلام
A
Delivery process
monitoring
IT functions
consolidation
Improve IT operations, increase level of reliability, assess main weaknesses, monitoring E2E
business processes
Speed up system decommissioning and architecture simplification, complete existing projects
Streamline the service creation process on the current architecture in order to decrease the time
to market, waiting the boost offered by the future digital architecture
Align the sourcing model with the business strategy, with an improved vendor accountability and
an E2E management of the perimeter
Put under control through metrics the delivery process, including budget spending, quality
assurance, vendor rating, restore the internal competence center for the productivity monitoring
Align the internal organization with the business strategy, increasing the accountability for each
area and preparing for future organization
TIM
TIM Brasil | Investor Relations
Strategic Plan 2020-22
6
1View entire presentation