Barclays H1 2023 ESG Investor Presentation
FY22 progress against key metrics and targets
Environment
Metric
Energy absolute emissions (against 2020 baseline)
Power emissions intensity (against 2020 baseline)
Cement emissions intensity (against 2021 baseline)
Steel emissions intensity (against 2021 baseline)
Colleague engagement
Target(s) as at H123
FY21 performance FY22 performance
-15% (2025)
-22%¹
-32%1
-40% (2030)
-30% (2025)
-8%¹
-9%¹
-50% to -69% (2030)
-20% to -26% (2030)
n/a
-2%¹
-20% to -40% (2030)
n/a
-11%¹
'Maintain engagements
82%
84%
at healthy levels'²
Females at Managing Director/Director level
33% (2025)
28%
29%
88
Barclays UK (BUK) Net Promoter Score (NPS)
'Improve¹²
+11
+11
Social
Barclaycard UK NPS
'Improve'2
+4
+12
US Consumer Bank Care tNPS3
'Improve¹²
+43
+44
BUK complaints excl. PPI (YoY move) 4
'Reduce complaints and improve
resolution time'²
-17%
-17%
33%
25%
27%
Governance
Female Group ExCo and ExCo direct reports
Ethnically diverse members of the Board
≥15
3
2
A 2022 data re-produced from the Barclays PLC Annual Report where selected ESG metrics marked with the symbol A were subject to KPMG Independent Limited Assurance under ISAE (UK) 3000 and ISAE 3410. Refer to the ESG Resource Hub for further details:
home.barclays/sustainability/esg-resource-hub/reporting-and-disclosures/ | Cumulative change | 2 Benchmark | 3 Care tNPS provides an accurate measure of customer sentiment across our Fraud, Dispute, Credit and Care channels and replaces the relationship NPS reported in the 2021
Annual Report | 4 BUK total complaints YoY move was -18% in 2022 and -23% in 2021 | 5 Aligned with the Parker Review on the ethnic diversity of UK Boards |
34 | Barclays H1 2023 ESG Investor Presentation | 27 July 2023
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