Santander Business Strategy and Financial Inclusion

Strategy and business Santander Portugal is the largest privately owned bank in Portugal by loans KEY DATA* 1Q21 YoY Var. Customer loans¹ EUR 40.5 bn +2.6% Customer Deposits² EUR 37.9 bn +4.5% Attributable profit EUR 172.2 mn -32.3% Underlying RoTE 11.2% +2.7 pp Efficiency ratio 41.1% -350 bps Loans market share³ 3 17.9% -2 bps Deposits market share³ 14.5% -82 bps Loyal customers 845 k +5.5% Digital customers 980 k +8.6% Branches 4 Employees 350 -22.2% 5,439 -10.5% (1) Excluding reverse repos. Santander (2) Excluding repos. (3) As at Mar-21 (4) Branches and Employees in Portugal STRATEGIC PRIORITIES Deepen the digital and commercial transformation of the Bank to make it simpler, more agile and closer to customers Maintain an appropriate risk policy, with enhanced follow-up procedures, to keep the cost of credit under control Remain focused on gaining profitable market share, improving our position as leading private sector bank and leveraging our position in the corporate sector, especially in SMEs Improve efficiency, leveraging digital capabilities to better serve customers Keep a solid capital and liquidity position, in the current challenging environment 6

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