Scotiabank Track Record
Tangerine Overview
Attractive Client Profile
.
Transitioning from mono-line (savings-only) to multi-product
offering
Strategy offers superior growth opportunities
.
Canada's leading direct bank, a low cost, scalable, digital
approach
Attractive Client Profile
Tangerine
Forward Banking
Big 5
42%
•
Avg. client age (25-44)
38%
35%
24%
Have a university degree
-
Household income> $100k
13%
30%
Personal income > $100k
5%
13%
Investable assets > $500k
5%
-
11%
Diversified NIAT profile in the face of intensified
competition and low interest rates
An evolved client experience that positions Tangerine
as a financial catalyst instead of a utility
Higher client growth from new products/cross-sell
Stickier client base due to primary relationship status
Enhance position by:
-
Delivering a unique, transformational client
experience
Acquiring new clients and deepening existing client
relationships
Client Sources
Tangerine Clients Indexed to other Financial
Institutions
59%
-
Solidifying brand and purpose in the marketplace
-
Leveraging additional opportunities for collaboration
between Tangerine and Scotiabank
Client satisfaction continues to be the Bank's principal focus
48
48
21%
7%
3%
BIG FIVE
(EX BNS)
CREDIT UNIONS
BNS
OTHER
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