ANNUAL INTEGRATED REPORT 2021
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ANNUAL INTEGRATED REPORT 2021 | AXTEL
WE WILL CONTINUE TO FOCUS ON OPERATIONAL EFFICIENCY, SUPPORTED BY THE
DIGITALIZATION AND AUTOMATION OF PROCESSES AT AXTEL, WHICH CONTRIBUTED TO
A 7% DECREASE IN EXPENSES IN THE YEAR AND IN EXECUTION OF OUR STRATEGY, TO
INCREASE OUR FLOW FORWARD.
At Alestra, we have the most complete
network of global technology partners in the
market, developing a strategy of technological
specialization throughout the value chain,
achieving around 2,300 certifications with
many of those partners. We promote innovation
through new projects, among which we can
highlight the development of Cloud Express, a
unique solution in Mexico that provides direct
connectivity to the main private and public
cloud providers, national and international.
Likewise, in 2021, the fifth generation of the
NAVE incubation program was carried out, with
six participating companies and two graduates
with a specialty in logistics process software and
identity recognition.
At Axtel Networks, we focus on supporting
operators to grow the coverage of their
networks and capabilities. We launched Data
Center Connect, a solution that allows any data
center and cloud infrastructure in the world to
connect with each other. To support the solution
and deliver high-capacity wavelength services,
we deploy our consistent DWDM network in
preparation for the entry of new data center
operators.
The solutions developed throughout the year,
together with other initiatives, were reflected in
the customer experience, in which we exceeded
the Net Promoter Score (NPS) objectives set for
2021 by an average of 35 points.
Reaffirming our commitment to sustainable
development and environmental, social and
governance management, in 2021, we reached the
71st percentile within the Telecommunications
Industry globally in the S&P Global Corporate
Sustainability Assessment, improving our score by
93% compared to the previous year (date: Dec'21).
Likewise, for the eleventh consecutive year, we
endorsed our adherence to the United Nations
Global Compact and received for the fourteenth
consecutive year the Socially Responsible
Company distinction.
Driving climate action, since 2020, we started the
process of shutting down obsolete equipment,
which will conclude in 2025. This year, we turned off
13 telephone exchanges which represented savings
of Ps. 3 million and 553 tons of CO2e avoided. While
in our day-to-day operation we migrate 45% of our
energy consumption to more efficient suppliers.
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