Grow & Scale - Improving Sales Effectiveness
Forward-looking statements
From time to time, our public communications include oral or written forward-looking statements. Statements of this
type are included in this document, and may be included in other filings with Canadian securities regulators or the U.S.
Securities and Exchange Commission (SEC), or in other communications. In addition, representatives of the Bank may
include forward-looking statements orally to analysts, investors, the media and others. All such statements are made
pursuant to the "safe harbor" provisions of the U.S. Private Securities Litigation Reform Act of 1995 and any applicable
Canadian securities legislation. Forward-looking statements may include, but are not limited to, statements made in this
document, the Management's Discussion and Analysis in the Bank's 2023 Annual Report under the headings "Outlook"
and in other statements regarding the Bank's objectives, strategies to achieve those objectives, the regulatory
environment in which the Bank operates, anticipated financial results, and the outlook for the Bank's businesses and for
the Canadian, U.S. and global economies. Such statements are typically identified by words or phrases such as "believe,"
"expect," "aim," "achieve," "foresee," "forecast," "anticipate,” “intend," "estimate," "plan," "goal," "strive," "target," "project,"
"commit," "objective," and similar expressions of future or conditional verbs, such as "will," "may," "should," "would,"
"might," "can" and "could" and positive and negative variations thereof.
By their very nature, forward-looking statements require us to make assumptions and are subject to inherent risks and
uncertainties, which give rise to the possibility that our predictions, forecasts, projections, expectations or conclusions will
not prove to be accurate, that our assumptions may not be correct and that our financial performance objectives, vision
and strategic goals will not be achieved.
We caution readers not to place undue reliance on these statements as a number of risk factors, many of which are
beyond our control and effects of which can be difficult to predict, could cause our actual results to differ materially from
the expectations, targets, estimates or intentions expressed in such forward-looking statements.
The future outcomes that relate to forward-looking statements may be influenced by many factors, including but not
limited to: general economic and market conditions in the countries in which we operate and globally; changes in currency
and interest rates; increased funding costs and market volatility due to market illiquidity and competition for funding; the
failure of third parties to comply with their obligations to the Bank and its affiliates; changes in monetary, fiscal, or
economic policy and tax legislation and interpretation; changes in laws and regulations or in supervisory expectations or
requirements, including capital, interest rate and liquidity requirements and guidance, and the effect of such changes on
funding costs; geopolitical risk; changes to our credit ratings; the possible effects on our business of war or terrorist
actions and unforeseen consequences arising from such actions; technological changes and technology resiliency;
operational and infrastructure risks; reputational risks; the accuracy and completeness of information the Bank receives
on customers and counterparties; the timely development and introduction of new products and services, and the extent
to which products or services previously sold by the Bank require the Bank to incur liabilities or absorb losses not
contemplated at their origination; our ability to execute our strategic plans, including the successful completion of
acquisitions and dispositions, including obtaining regulatory approvals; critical accounting estimates
and the effect of changes to accounting standards, rules and interpretations on these estimates; global capital markets
activity; the Bank's ability to attract, develop and retain key executives; the evolution of various types of fraud or other
criminal behaviour to which the Bank is exposed; anti-money laundering; disruptions or attacks (including cyberattacks)
on the Bank's information technology, internet connectivity, network accessibility, or other voice or data communications
systems or services; which may result in data breaches, unauthorized access to sensitive information, and potential
incidents of identity theft; increased competition in the geographic and in business areas in which we operate, including
through internet and mobile banking and non-traditional competitors; exposure related to significant litigation and
regulatory matters; climate change and other environmental and social risks, including sustainability that may arise,
including from the Bank's business activities; the occurrence of natural and unnatural catastrophic events and claims
resulting from such events; inflationary pressures; Canadian housing and household indebtedness; the emergence or
continuation of widespread health emergencies or pandemics, including their impact on the global economy, financial
market conditions and the Bank's business, results of operations, financial condition and prospects; and the Bank's
anticipation of and success in managing the risks implied by the foregoing. A substantial amount of the Bank's business
involves making loans or otherwise committing resources to specific companies, industries or countries. Unforeseen
events affecting such borrowers, industries or countries could have a material adverse effect on the Bank's financial
results, businesses, financial condition or liquidity. These and other factors may cause the Bank's actual performance to
differ materially from that contemplated by forward-looking statements. The Bank cautions that the preceding list is not
exhaustive of all possible risk factors and other factors could also adversely affect the Bank's results, for more information,
please see the "Risk Management" section of the Bank's 2023 Annual Report, as may be updated by quarterly reports.
Material economic assumptions underlying the forward-looking statements contained in this document are set out in the
2023 Annual Report under the headings "Outlook", as updated by quarterly reports. The "Outlook" and "2024 Priorities"
sections are based on the Bank's views and the actual outcome is uncertain. Readers should consider the above-noted
factors when reviewing these sections. When relying on forward-looking statements to make decisions with respect to the
Bank and its securities, investors and others should carefully consider the preceding factors, other uncertainties and
potential events.
Any forward-looking statements contained in this document represent the views of management only as of the date
hereof and are presented for the purpose of assisting the Bank's shareholders and analysts in understanding the Bank's
financial position, objectives and priorities, and anticipated financial performance as at and for the periods ended on the
dates presented, and may not be appropriate for other purposes. Except as required by law, the Bank does not undertake
to update any forward-looking statements, whether written or oral, that may be made from time to time by or on its
behalf.
Additional information relating to the Bank, including the Bank's Annual Information Form, can be located on the SEDAR+
website at www.sedarplus.ca and on the EDGAR section of the SEC's website at www.sec.gov.
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