Investor Presentaiton
Accelerated digital transformation benefiting customers
BANK OF AFRICA strongly committed to being a 'bank
which is connected to the future', offering customers a
simpler, digitised experience in the form of online,
practical and secure solutions, enabling them to carry
out banking transactions with free-of-charge payments,
withdrawals, money transfers and card-less cash
withdrawals
Digital banking development accelerated by (i) improving
customer experience across all distribution channels
whilst developing new revenue streams, (ii) BANK OF
AFRICA underlining its growing reputation as a leading
player in digital banking and innovation, (iii) digitising
front-to-back business processes aimed at improving
operational efficiency
New scalable remote banking services rolled out aimed at
enhancing and offering new functionality. Practical and
secure remote banking solutions enabling customers to
carry out their banking transactions quickly and easily
with a number of transactions free of charge
Crédit Habitat online portal launched - www.credithabitat.ma
- an online mortgage subscription platform:
1st bank to provide customer service via WhatsApp, a new
mode of customer interaction, making it easier to access
information and provide an instant response to customer
requests
Improved customer experience in the latest version of BMCE
Direct, offering a more user-friendly approach and additional
services
BMCE Exclusive service improved and renamed as Exclusive by
BANK OF AFRICA in order to revitalise the product
BK Financial Bot launched by BMCE Capital, the first
specialised investment banking chatbot in the sector
Subscription-free access to all BMCE Capital's digital platforms
to encourage use of digital channels
Two remote banking services launched by BTI Bank, BTI
Connect for retail banking customers and BTI Business Connect
for businesses
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