Investor Presentaiton
Best-in-class Digital Architecture
ALL
YOU
NEED
IS
THE ITC HOTELS APP
Best in Class Mobile App / Brand.com
⚫Industry Leading Features
Native | Progressive Web App
Frictionless Guest Experience
• In-Room Automation*
Seamlessly Integrated Online - Offline Journey
::
Marketing
CRM
Support
Sales
Feedback
Superior Loyalty Platform
• Instant Gratification
•Pan ITC Redemption Options
NextGen CRM
• Integrated Sales | Marketing | Service
• Persona Based | Targeted Marketing
C-
Sharper Targeting Using Data Lake
• Group-wide Data Lake
•
Cutting edge Tools & capabilities
TC
Enduring Value
Progressive Cloud Application Stack
• Quick On-Boarding New Hotels | Reduced IT Infra Capex
• Standardization for Consistent Guest Experience
Advanced Distribution Platform
CRS Seamlessly Distributing Across All Global Channels
CENTRAL RESERVATION SYSTEM
•
Own GDS Code
World-Class Marketing Command Centre
•
Cutting Edge Social Media Tools & Analytics Platform
• Sixth Sense - Enabling Targeted Customer Engagement
*Available in select hotels
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