Investor Presentaiton

27 UXIN LIMITED Environmental, Social and Governance Report SERVICE COMMITMENT REPUTABLE UXIN, PROVIDER OF CUSTOMER-CENTRIC SERVICE 28 Deeply rooted in the used vehicle industry, we have accumulated massive industry data over the past 10 years. In 2021, Uxin has operated as an inventory-owning model with the omni-channel sales approach with commitments in improving customer experience and leading the development of new business formats in the industry. • Hassle-Free Purchase with Various Choices Our self-owned used vehicles cover more than 50 brands, including domestic used vehicles, joint venture used vehicles, used imported vehicles, and used new energy vehicles. • Customers can enjoy one-stop used vehicle purchase or trade-in with corresponding trade-in subsidies. They can pick up their newly purchased used vehicles on the same day. • Customers can take a test drive of retailing used vehicles at IRCS. The traditional used vehicle market in China has four main characteristics, which are namely a chaotic environment, uncertain used vehicle conditions, and nontransparent pricing with frequent fraudulence risks. We have taken the lead in formulating industry standards, aiming to be a disrupter in the massive and inefficient used-vehicle market. In 2021, the Company took public praise as the key to driving its development, wholeheartedly providing superior services to customers. Attractive Prices • We acquire used vehicles at prices above the market prices to benefit customers. ⚫ Uxin has won the favor of many customers who need to sell used vehicles at an attractive price. The proportion of used vehicles acquired from individual customers is gradually increasing. Service Features To meet the needs of different customers, Uxin has established an exclusive SOP₁ for customers. Through focusing on the entire cycle of customer service, we reach customers in time and effectively through refined operations in six areas, enhance customers' trust in us, and increase the conversion rate, to acquire new customers, retain old customers, and activate potential customers. Simple and Sincere • The real transaction price can be quoted with only “one-time inspection". • We don't bargain repeatedly with customers, nor do we trick any customer who chooses Uxin. Inspection and Quotation Within 30 Minutes Check Auto & Manhattan pricing engine, real-time uploading of used vehicle condition information, rapid price comparison nationwide Professional Registration Service Ownership verification, professional services, reliable procedures, time-saving and efficient Same-day Payments for Vehicles Acquired from Individuals System Interface with Banks and Real-time Payment Process A Trustworthy Server Pre-job professional service clearance certification, a clean image in working uniforms Safety Warranty • We implement strict management system standards to ensure the safety of every customer's used vehicle before title transfer. • Being given the internal information of the used vehicle industry, customers can better avoid fraud. Exclusive SOP for Customers Dedicated lifetime customer service team Composed of the company's management, pre-sales personnel and after-sales personnel ⚫Dealt with 100% of complaints and investigated all issues until resolved. Professional Advice on Repair and Maintenance ⚫ Uxin provides free service of fault diagnosis and used vehicle condition inspection for customers. • We provide relevant maintenance and repair services and suggestions, which greatly improves the service life and safety of customers' used vehicles. High-Quality Customer Service Standards • We have a complete high-quality customer service process from invitation, making a deal, to transferring ownership. • We persist in improving our service quality and providing consumers with an efficient, humane, and comfortable environment for buying experience. 1: SOP is the abbreviation of Standard Operation Procedure. One-Stop Trade-In Service Trade-in Efficiency Management System full-process agency with free registration service Service Features of Uxin Uxin has become a leader in the industry through a 100% self-owning model and superior service for customers.

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