Supporting MSMEs Through the Pandemic

KCB's 2023 STRATEGY 3 Year Strategy Vision The very best in customer experience, driving a digital future Our Aspirations CES <15% NPS 45%+ Total assets 1.2 Tr CIR 40-43% NFI 40% PBT from subsidiaries 20% Our Strategic Thrusts Customer first, with leading value propositions Step change in efficiency & productivity Digital leader & digital to the core Scale to achieve regional relevance 6

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