Business Trends and Strategic Changes
4. Continuous Process Re-engineering
Aadhaar E-Sign
•
Another big step towards
making the entire business
process paperless to digitize the
onboarding process
• Introducing customer
authentication & document
signing with Aadhaar as a base
using a service provider
In house developed
Loan Management
System (LMS)
• Seamless customer
onboarding & disbursement
journey starting from Village
surveys -Open General
meetings - Group formation -
KYC punching - Instant CB
checks Instant bank a/c
validations System
-
Validations Cashless
-
Disbursement- Loan
utilization check - Regular
collection meetings all
bundled in one app
AADHAAR
00ששש
Strengthening the loan
origination journey
• 2 step OTP authentication process at
•
the time of KYC punching and at the
time of disbursement in the branch
Capturing the exact location of the
client and center with the help of
geo-tagging
• Customer liveliness check while
clicking picture during KYC
8
|****|
⑥SATI
SATIN
Robust new customer
onboarding process
⚫ MFI scores being used as
decision making tool while
onboarding new customers
in system
•Using the data from CICs to
source new customers in
pockets with good credit
history
•
•
Alignment with new
RBI harmonized guidelines
All required board approved
policies have been formulated
100% field force has been trained
to perform household income &
expense assessment
• Changes in Underwriting
guidelines, relevant processes &
LMS have been completely
executed
.
•
Tightened
field level monitoring
mechanisms
Surprise Centre Visits (SCV) by
the supervisors
Visits being monitored through
geo-tagging & centre picture
captured in the system
• SCVs to be a part of
KRAS/Scorecards across
supervisory layers
ΞΩ
IIII
25
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