Investor Presentaiton

Current Environment Overshadows Decade of Transformation • Established strong financial foundation over the last decade . Unique service culture Industry-leading operational • • Pre-Tax Income $6.2B $5.3B Operating Cash Flow $8.5B $6.8B performance and network Strong customer loyalty and increased. revenue diversity Deep partnerships and global scale advantages Reduced debt and improved funded status of pension $1.5B $2.8B 2010 2017 2019 2010 2017 2019 Fifth consecutive year in 2019 >$5 billion Consistent reinvestment Note: Adjusted for special items; non-GAAP financial measures reconciled in Appendix A DELTA 7

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