Investor Presentaiton

Addressing affordability Fairness, simplicity and transparency are key - Clear focus on transparency, simplicity and fairness - Industry-leading Fairer Way package - - - - No fees charges to concession and hardship customers More hardship customers with access to exclusive guaranteed discounts More concessions customers on market offers Communication to all standing offer customers Over 1.1 million customers accessing loyalty programs Reducing bill shock for customers Helping manage budgets through product innovation Providing customer choice in billing and payment options Usage alerts and insights into energy usage Investor Day | 13 December 2017 34

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