Journey Simplification and Business Resilience
Service Simplification
-
SimplyQlik
I'm SimplyQlik
Supports 11 key
policy servicing
transactions
Other digital interventions
Track Now
Click2Upload
On-the-fly, real-time
service transaction
status update
Device agnostic;
App-less experience
for customer
Enables customers/
81%
distributors to track
transaction progress
Sili
Real time update on
document
requirement
Customer
document privacy
maintained
My Service
Guide Book
Simply
Simple link based solution
that allows customers to
perform various policy
servicing transactions
13K+ queries/requests
addressed per month
Simple link based solution
that allows customers to
track status of their policy
servicing requests
50K+ average interactions on
monthly basis
Secured OTP
transaction
Document upload interface
for all policy servicing
requests across touch points
13K+ requests addressed
per month
OTP
Clickable PDF:
Direct navigation to
digital platforms
Provides complete guidance
in a single booklet about
different services
Available with downloadable
key service transaction forms
23
Profitable
distribution
Diversified
growth
mix
innovation
leading
Market-
insurance
Reimagining
Quality of
Board and
management
HDFC
LifeView entire presentation