Investor Presentaiton
H1'22 Highlights
Poland
'One of the largest and most innovative
financial institutions in Poland'
Branches
413
◉
00
Mй Employees
10,468
■
Total customers (mn)
5.6
Digital customers (mn)
3.2
Customer loans (€ bn)
31
Strategic priorities ■■
Improve customer satisfaction, remaining at least among the Top 3 in NPS
Focus on employee experience in order to attract talents and reinforce inclusive
organizational culture
Clients and processes digitalization and organizational simplification
leveraging One Europe to evolve our business into a more agile, dynamic and
profitable model
Customer funds (€ bn)
40
Underlying attributable profit (€ mn)
207
Increase profitability through effective net interest income management,
higher fee income and cost control
ROTE¹
20.2%
Responsible banking: continue to support our customers in the transition to a
sustainable economy
Santander
(1) Adjusted ROTE: adjusted based on Group's deployed capital calculated as contribution of RWAs at 12%. Using tangible equity, ROTE is 13.7%.
Customer loans: Gross loans excluding reverse repos. Customer funds: customer deposits excluding repos + marketed mutual funds.
More information at https://www.santander.com/en/about-us/where-we-are/santander-polska
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