Investor Presentaiton
Status of DX Promotion
JP JAPAN POST HOLDINGS
HOLDINGS
In FY2023, we prepare a shared platform for Group-wide measures, etc., with the goal of expanding and
enriching services and improving efficiency through the use of digital technology.
Postal and
JAPAN
JAPAN
Group-wide
Post Office
logistics
domestic
BANK
POST
POST
INSURANCE
FY2023
FY2024
FY2025
Multi-stage function expansion/enrichment
Oct. 2023 Release planned
Multi-stage coordination expansion
Release planned
Group platform app
Group-wide common IDs
Jul. 2023
Group customer management
platform
Expansion of cashless payment
Tablet deployment
Expansion and enrichment of
digital services
Operation reforms
Promotion of P-DX-focused
initiatives
Enrichment of online services
Creation of co-creation platform
Business model reforms
Enrichment of online services
JP JAPAN POST GROUP
Integration and aggregation of data consented to by customers based on
Group-wide common IDs
(Data to be used will be expanded in stages as system preparation makes progress, etc.)
Jun. 2023 Release
End of Sep. 2023
Expansion of usage of cashless payment
Available in all post offices
Expansion of deployment of tablets
Expansion of use of digital ticket issuing systems, self- checkout machines at postal counters, etc.
Expansion of financial contact centers
Use of telematics, Al, etc., to improve efficiency of pickup, delivery and transport operations, etc.
▲ Feb. 2024 Overhauling of current systems infrastructure
Introduction of new devices (smartphones) for
use by employees working in the field
P-DX consideration and development
Gradual expansion of functions of Yucho Bankbook App, etc.
Multi-stage
release
Multi-stage promotion of app-based advertising/collaboration with partner companies
Optimized proposals through online accompaniment (expanded in stages)
Expansion of range of procedures that can be handled online
Copyright © 2023 JAPAN POST GROUP. All Rights Reserved. 13View entire presentation