Investor Presentaiton

2 Customer focus Customers by market, Mar-21 Customer satisfaction is essential to build loyalty Others 1% Digital Consumer Bank 13% Argentina 3% Chile 3% Spain 9% UK 16% Portugal 2% Poland 4% US 3% Brazil 33% Mexico 13% Over 148 million customers Top 3 in NPS1 in 6 countries The trust and loyalty of our customers are the most important assets for Santander Santander (1) NPS Net Promoter Score. Customer Satisfaction internal benchmark of active customers audited by Stiga / Deloitte. Data as of H2'20 8

View entire presentation