Investor Presentaiton
SIGNIFICANT UPSIDE IN PRODUCT OFFLOADING TO DIGITAL CHANNELS
HAVING ACHIEVED HIGH TRANSACTIONS OFFLOADING RATE TO DIGITAL CHANNELS,
OUR AIM NOW IS TO INCREASE PRODUCT OFFLOADING RATE
PRODUCT OFFLOADING*
THOUSANDS
13
110
100
COVID-19
pandemic
impact
90
80
70
60
50
40
30
20
10
105.7
70%
60%
50%
40%
30%
20%
Continuously developing our digital products
and refining end-to-end digital journeys. Our
digital channels' functionalities are updated
every two to three weeks
Digital consumer lending process
improvements launched at the end of June
2021
■ Further improvements planned in deposit
activation process in digital channels by the
end of 2021
10%
0%
31%
Product
offloading rate
Sep-21
c.36% Planned product
offloading rate by
Jun-22
Jan-20
11 1 1 1 1 1 1 1 1
I Numbers of activated products
Total offloading, %
* Mainly comprises cards, deposits and loans offloading through digital channelsView entire presentation