Q4 & FY22 Highlights
Control Tower Implementation
"Control Tower" implementation provides a complete visibility of Patient samples across the sample processing lifecycle. The insights will help the business users to
reduce delay and improve processing leading to better customer service.
=
-A
Control Tower Teams
Front Desk
Failure Indicator Areas - Home
Collection, Credit management &
Sample/Registration Deficiency
Logistics
Failure Indicator Areas - Unregistered
Samples, Bagging & Shipping of
samples
Lab Operations
Failure Indicator Areas - samples scan-
in & scan-out, Shipment creation,
Report Validation
Digital
Failure Indicator Areas: Delay in report
upload and payment
Key Highlights
• Centralized Monitoring Team for "Control
Tower" Operation
• Real-time information for the delays happening
across sample processing lifecycle with
actionable insights
• Quick decision making
• Drill-down level information available till last leaf
i.e. Lab Number / Field Executive
• Information accessible based on Roles & Rights
• Overall design is based on "Mobile First"
Approach
Cloud Data Lake
• Future ready Cloud architecture with
easily scalable and upgradable
• Data for "Control Tower" is processed
through "Data Lake" hosted on Cloud
• "Data Lake" helps in consolidating the
data from multiple source systems and
provides easy access information
securely
Classification: Restricted
18
Dr Lal PathLabsView entire presentation