Investor Presentaiton

For the benefit of customers and society Customer satisfaction: High quality services Customers' trust in Fingrid 20 20 5 4 MO 3 2 1 0 Willing and able to co-operate Services meet Creates cost-effective customer needs solutions Benefits all of society I can recommend Fingrid's way of operating with customers to others Customers' trust in Fingrid (trust KPI) 2015 2016 2017 Trust KPI: Average of customer satisfaction survey questions measuring implementation of the customer strategy and customers' confidence. (scale: 1-poor...5=excellent) The customers' trust survey grade was 3,9 (scale 1-5) in 2017 Fingrid Debt Investor Presentation 30.9.2018 FINGRID

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