Investor Presentaiton
Holistic Efficiency Approach
Disruptive Efficiency to Address Industry Challenges
Process efficiency
Digital & Automation
Make vs buy
Smart CAPEX
2
Gaps as opportunities:
Close gaps and surpass the
benchmark.
→ Bad Debt (e.g. new
credit models, collections
systems improvement)
→ Legal processes (e.g.
predictive models to
reduce JEC expenses -
special court for small
cases)
TIM
Brazilians are already
digital: unique environment
opportunity.
→ Self-Provisioning (e.g.,
Naked SIM)
→ Self-caring: Cognitive
IVR and WhatsApp
services (e.g., second
invoice, balance check
and etc.)
→ Self-healing (e.g.,
technical resolution for
broadband services)
Productivity: focus on the
core.
→ Administrative
processes (e.g. ground
leasing)
→ Pay-roll management
IT Planning &
Development
Being competitive: increase
return on investment by
focusing it where we can
apply differentiation.
→ Industrial
agreements (e.g. VIVO
MoU)
→ Innovative
Technologies (Massive
MIMO)
→ TIM Live's
Transformation with
partnership
→ Cloudification (storage
as commodity)
TIM Brasil | Investor Relations
Strategic Plan 2020-22
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