Global Wealth Management and Banking Overview
Tangerine
Canada's #1 Digital Bank and the official and exclusive Bank to the Toronto Raptors & their fans
#1
-96%
-97%
Industry Leading NPS Digital Onboarding Digital Transactions
KEY STRATEGIC FOCUS:
•
•
•
•
•
Simplicity
~91%
Digital Sales
Simple market-leading products that appeal to value-conscious
Canadians
Deliver a seamless Client Experience through digital innovations
Great rates, simple products, and no unfairfees
Velocity
Enhanced self-service options, adding speed & agility
Nimble modern platform supporting rapid development cycles
A low cost, scalable, digital approach
Partnerships
Accelerating momentum through the Toronto Raptors
Deepening client relationships by introducing SCENE Loyalty
•
Partnership with Scotiabank continues to deepen
Speed & Agility
•
•
•
Conscious
Self-Directed
Tech-Friendly
Higher Client Growth from Cross-buy
~50% Clients Own Multiple Products
Primary Clients = Stickier Relationships
# Primary Clients +23% Y/Y
Strong Client Advocacy
50% New Clients via Referrals
Ignite Growth Strategy. Focus will be on P&L
expansion via client acquisition and growth on
both sides of the balance sheet:
Deliver strong NIAT growth and positive operating leverage
Deepen Relationships by establishing incremental Primary Banking
Customers
Leverage strategic partnerships to drive growth in the client base
and key segments (Quebec and Millennials)
Ignite growth in Deposits, Earning Assets, and AUM
Drive multi-product client relationships
Maintain Industry Leading NPS Position
93% of Tangerine's clients are linked to competitors: Big 5 (ex-
Scotiabank) and Credit Unions
Client-Driven Innovation
Unique 'Orange' Culture
Award Winning Approach
Modern Platform
90
Scalable:
Nimble, low cost systems
provide a holistic client view.
Rapid Deployments:
Agile best practices enable
quick & efficient new product &
feature delivery.
Incubator:
Identify, explore, and pilot new
technologies and solutions to
meet evolving Client needs.
Team Tangerine:
Our unique culture and
lean team are an essential
part of how we deliver.
Consistently Recognized:
J.D. Power Customer Satisfaction
seven years in a row, Finovate "Best
in Class" for digital experiences.
Scotiabank®
22View entire presentation