Credit Investor Presentation 2020/21

£71m Behaving responsibly Delivering for customers and the community £71 million voluntary funding in AMP7 to provide financial assistance to customers who need it 100,000 Registered for Priority Services £35m Receiving help from the sector's most 120,000 comprehensive range of affordability schemes 1 Including contributions to the UU Trust Fund Industry firsts A contribution of over £35 million to our local communities during AMP61 Payment breaks Hardship Hubs Data share with other industries ং Motivated and engaged workforce BRITAIN'S HEALTHIEST THE WORKPLACE WORKPLACE WELLBEING CHARTER glassdoor 2020 BEST PLACES TO WORK United Utilities • Credit Investor presentation . 19

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