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Investor Presentaiton

Leader in digital, Al and customer service PHILIPPINE DAILY INQUIRER BEST CUSTOMER SERVICE 2023 IN COOPERATION WITH Statista y Thelp you today? Relaunched RCBC Pulz & crossed 1M enrolled users Launched RCBC Boz, an all-in-one SME app Sustained growth in digital transaction volume of 33% RCBC 51 Al models developed internally 43 dashboards used by 2,200 RCBC Bankers 164 senior officers taking the Al certification Hailed as Best in Customer Service by Inquirer Trained all RCBC Bankers in CX fundamentals 96% first contact resolution rate, up from 78% in 2022 RCBC

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