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Investor Presentaiton

The VocĂȘ Decide ("You Decide") communication campaign, on anticorruption matters and incentives for honest, ethical conduct, encourages members to own their decisions and commit to combating corruption, internal fraud, moral and sexual harassment, abuse of power and conflicts of interest. Launched in 2019/2020, it is available on interactive videos for all members. In Anticorruption Week the schedule includes training and an awareness course for members on doing the right thing even if no one is watching. Unmanned ice cream carts were stationed on the facilities for members to help themselves and pay a suggested price. In fact, the voluntary payment received was higher than that suggested. Highlights of training and communication | 103-2 and 103-3: Anticorruption | 205-1 | 205-2 | 205-3 | A highlight in auditing was the completion of 17 automatic tests to supplement the conventional internal audit plan, to speed up procedures, and the matter was included as a metric for variable compensation of executives. The implementation of audit recommendations (internal and external), and the completion of all compliance training, were also considered for variable management compensation. Changes in standards and controls In 2019/2020, we started revising policies and guidelines for the next crop, to simplify content and reinforce controls and transparency in relations with third parties and public agents, as well as establishing independence and quality in investigating reports received on the whistleblowers' channel ("Ethics Line"). For this, we introduced a more objective Compliance System Policy and a new Code of Conduct. We also started revising the Guidelines for Relations with Public Agents, jointly with the Institutional Relations area, to enhance anticorruption controls and transparency in dealings. Variable management compensation also started to take into account audit recommendations and compliance training Additionally, we arranged for an independent firm to undertake a full audit of processes and procedures in the Risks and Compliance area. The result will serve to help amend current regulations and controls and to introduce other initiatives to reinforce ethical behavior in the company even more. 17
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