Investor Briefing - FY & Q4 2019

i&MBank IPLC YOU'LL LOVE THE DIFFERENCE Simple • Suitable ⚫ Sustainable Great Automation Digital platforms (iClick & Mobile Banking) Straight through processes KENYA TANZANIA RWANDA MAURITIUS Accessible 24/7 Upgraded ATMs Online Account Opening Bundled Products & Services for targeted segments Transaction banking Review SME Banking Model Aim to treat customers personally Best Loans TAT Business Banking Center Select Banking Branch ABC I&M Rwanda - Investor Briefing - FY & Q4 2019 Make it easier for our staff to provide service excellence Redesigned processes Focused staff training 17

View entire presentation