Bank of America Results Presentation Deck
Global Wealth & Investment Management Digital Update¹
Advisor-led Client Interactions, Powered by Digital
Digital Adoption
GWIM² 80%,
up from 78%
80% of Merrill households³ digitally active across the enterprise, up from 78% in 3Q21
86% of Private Bank* relationships digitally active across the enterprise, up from 83% in 3Q21
Client Engagement
57%
3Q GWIM Mobile Engagement5 up 314 bps YoY
Merrill 56%, up 302 bps YoY
Private Bank 71%, up 381 bps YoY
ul +36%
3Q GWIM Erica® interactions YoY growth
Merrill advisors received 1.2MM client insights
Merrill 1.9MM, up 35% YoY
Private Bank 145K, up 62% YoY
Digital Volume
77%
Merrill households enrolled in eDelivery
Up from 74% last year
32K+ of eligible brokerage/bank accounts opened digitally through our
Client Onboarding Experience (COBE)
G
Private Bank check-only deposit transactions through
automated channels
152K+ Mobile Check Deposits
Up 90 bps YoY
Online Mobile
75%
Except where otherwise noted, reflects figures for 3Q22.
2 GWIM digital adoption is Merrill digital households, plus digital Private Bank relationships out of total Merrill primary households, plus Private Bank core relationships as of August, 2022 vs. August, 2021.
3 Merrill households represent those households $250K+ as of September, 2022.
4 Private Banking core relationships reflect relationships $3MM+ and excludes: irrevocable trust-only relationships; institutional philanthropic relationships; exiting relationships as of August, 2022.
5 GWIM mobile engagement is Merrill mobile households, plus mobile Private Bank relationships out of total Merrill primary households, plus Private Bank core relationships as of August, 2022 vs. August, 2021.
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