PwC MSME Survey 2020 slide image

PwC MSME Survey 2020

Case study: Vestar Coffee (2/2) "We have had to enhance our relationship with government agencies by engaging consultants or by direct engagement with regulatory representatives..." Major Setbacks Multiplicity of taxes and Regulatory Agencies, Employee Turnover or Competence and Access to Funding. These major challenges have restricted our ability to accelerate our growth with the unorthodox approach of government officials in demanding for official/unofficial levies as a business risk. Also, our continuous need to train/retrain personnel due to quality concerns, and the high rate of staff turnover, are limiting factors in opening additional stores. In addition, the lack of debt funding from local financial institutions for SMEs/sophistication of local investors are limiting funds for investments to achieve growth objectives. We have had to enhance our relationship with government agencies by engaging consultants or by direct engagement with regulatory representatives. On employee welfare, we have introduced incentives, in terms of bonuses and growth opportunities to reduce turnover of employees and to attract funding. We are also working to become a more visible brand to enable us tell a more compelling story to investors and the investing public. PwC MSME Survey 2020 PwC June 2020 32
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