Retail Banking Financial Update

BANK OF GEORGIA'S BUSINESS CONTINUITY PLAN The Group has introduced a number of resilience protocols and a comprehensive Business Continuity Plan, which focused on four main pillars: Operating continuity (customers and employees), supporting public health and communities, abundant liquidity, and strength of capital. 7 • EMPLOYEES and Anticipated national lockdown promptly shifted all of our 2,000+ back office employees to remote work Implemented extensive safety measures in the front office Provided transportation to front office employees CUSTOMERS Offered three-month payment holidays on retail loans Strengthened safety measures in cash vault and ensured uninterrupted cash supply Enabled businesses to adapt operations and switch to digital sales Enabled more retail customers to go digital by launching mBank without data package and removing fees on mBank/iBank transactions for two months O SUPPORTING PUBLIC HEALTH Donated 20,000 PCR tests, ten ventilators, 50,000 face masks and 60,000 gloves to the Georgian Government Implemented maximum safety measures in our branches ABUNDANT LIQUIDITY Strong liquidity and funding positions even following the repayment of GEL 500 million local currency bonds due in June 2020 STRENGTH OF CAPITAL Upfront provision of c.GEL 400 million for the full economic cycle Strong internal capital generation Strengthening capital position through Tier 2 instruments: The Bank drew-down a $55 million second tranche of a Tier 2 capital instrument initially arranged in December 2019 Dividends: Dividends will be resumed once the released capital buffers are rebuilt " Strong support from IFIs: The Bank achieved commitments for US$200 million from IFIs during 2020 " Maintaining high liquidity given COVID-19-related uncertainty

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