Investor Presentaiton

Appendix 9 - growth in outsourcing Collective Resourcing helping businesses to solve familiar problems Resourcing constraints are common in the accounting and wealth services sector, particular in the current environment of low unemployment and increased client demand. Gold Coast-based business Collective Resourcing aims to solve this familiar problem with its outsourced services solutions boosting capacity and capability for businesses when they need it the most. Collective Outsourcing was founded in 2015 as an initiative of Count Gold Coast to address talent shortages, retention and enable future growth through a dedicated offshore business specialising in accounting, financial planning, bookkeeping and SME business requirements like finance, IT support and administration. According to General Manager Scott Brooks, the idea for Collective Resourcing started because of the internal challenges MBA was facing at the time. "Collective Resourcing was built on the back of a familiar problem confronting businesses - not having enough people to deliver high volumes of work. We know the negative knock-on effect that can create - burnt out staff, slower delivery times and an overall decline in performance as a result. We figured if we were having this problem, then it was likely that similar businesses to ours were too." The Collective Resourcing model resonates with professional services businesses that need extra support, to satisfy current demand or to strengthen their teams for future growth. "While most of our business comes from the accounting and wealth sectors, our clients now span a number of different industries including hospitality, retail, construction and IT. These businesses aren't immune from the economic effects currently in place, so it makes sense for them to explore offshore solutions. They understand the value in having domestic teams performing higher-value activity while reducing costs at the same time." Despite the obvious benefits that come from the outsourcing model, Brooks says that some businesses are naturally cautious about using this service, but are quickly convinced once they understand how Collective Resourcing can help them. "Our approach is built around first obtaining a deep understanding of the client needs. We engage with the client, have really productive conversations which helps us identify the best solution for their needs. We don't follow a single solution method, we have options available depending what our client needs and offer them choice. Our philosophy is consistently communicate to capture feedback and quickly address any concerns." Collective Resourcing has also taken on a number of new clients from within the Count network. "12 clients have transitioned recently, and we were able to increase their satisfaction levels from 50% to over 80% within two months. We provided them a different experience through our actions, so it's pleasing to see that hard work pay off." " 2023 Full-Year Results Presentation Count 37

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