Investor Presentaiton

Branch and contact center 1,252 Branches delivering 'Trusted Relationship' 9M23 HIGHLIGHTS: . Expanding and upgrading the 'hybrid model' Empowering human capital to focus on customer engagement and business relationships Next: opening new branch selectively to cover new emerging regions apa pun, Fitur Lifesty Star Teller self svc assisted machine BC BCA Analyst Meeting 9M-23 Contact Center haloBCA 1500888 GRUP CA BCA Always by your side e-Branch branch registration 6 sit e-Service sites 4,500 agents 110k calls/day, +24% YoY eBranch CS Digital BCA . CSDigital Contact center presence is pivotal to ensure smooth online customer acquisition and on-boarding Integrated contact center: 1500888 call center, haloBCA apps, @goodlifeBCA Instagram and [email protected] email PT Bank Central Asia Tbk 23

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