Investor Presentaiton
Nippon Life
Initiatives for Digitalization
NISSAY
Insurance Company
We are working on digitalization as a group to improve business productivity and to meet customers' digital needs
Enhance sales consulting
- Accumulate and analyze data
from business activities
- Improve presentations skills
and optimize proposals by Al
- Allocate smartphones and tablets
- Increase contact points with
customers through social media /
email and online event etc.
Smart Devices
Sales
Representatives
â– Improve conveniency
- Expand online procedures
- Apply Al to customer services
Nippon Life app download #
(cumulative basis)
(thousands)
1,138
628
314
20 99
Customer Experience
NISSAY
Data Analysis
Nippon Life
Insurance Company
Nippon Life X
Open Innovation
FY18 FY19 FY20 FY21 FY22
Customers
Operational Efficiency
A
Upgrade and optimize
existing business
-
-
- Utilize Robotic Process Automation,
OCR, Al etc.
Start demonstration experiment of
utilizing ChatGPT
Hanasaku Life Insurance Co., Ltd.
Nissay Plus SSI Company Inc.
Promote new businesses
Established Hanasaku Life (2018-)
and Nissay Plus SSI (2022-)
- Start digital and direct channel
Digital Channel
Innovation Investment Facility
by Nippon Life X
(\bn)
55
30
10
FY2018 FY2019
FY2022
Established "Nippon Life X" (2018-)
- Invest in startups and VCs which own
advanced technology
- Support in utilization of advanced technology
to each business
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