Omni Channel Expansion Strategy

Covid -19 has deepened industry stress seen in FY20 FY20: Macro headwinds Industry decline Challenges Demand pressure Pressure on Margins Emerging themes Gold price spikes Competitive intensity Higher old Gold exchange COVID-19 Industry: liquidity stress Partner anxiety Capital employed Opportunities: Re-imagine Digital Widen the Moat 1. Agile response to a new customer reality 2. Intense focus on efficiency 14

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