Q1 2020 IMS Presentation

Executive Summary Bank of Ireland Q1 2020 IMS Presentation COVID-19 Asset Quality • Capital and Liquidity • Q1 Performance Focused on supporting our customers, colleagues and communities The Group has responded dynamically to the crisis, demonstrating operational resilience and constructive engagement with all key stakeholders Given significance of economic shock, previous guidance for 2020 removed Entered 2020 with a strengthened balance sheet; diversified across portfolios and geographies NPEs reduced to 4.2% of gross loans; 20bps improvement from Dec 2019 Strong track record on credit risk management; lowest NPE ratio of any Irish bank Q1 impairment charge €266m includes COVID-19 management overlay of €250m Expected increased impairment / loan loss experience over the course of 2020 Strong capital position entering this crisis; fully loaded CET1 ratio of 13.5%, regulatory ratio 14.4% Regulatory changes have resulted in lower minimum capital requirements In a range of scenarios, fully loaded CET1 ratio would remain above our previous minimum CET1 regulatory capital requirement of 11.45% • Strong funding and liquidity to support customers . Stable net interest income; net interest margin (NIM) of 2.07% Net lending growth of €1.5 billion; Irish mortgage market share increased to 26% Strong cost discipline, with a further 3% reduction in costs vs. Q1 2019 COVID-19 will have a material impact on 2020 financial performance from lower levels of lending and business activity, and higher levels of impairment Bank of Ireland 3

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