BBVA Bancomer/2018 Annual Report

Personal data protection Personal data protection is of paramount importance to BBVA Bancomer. To guarantee the security and confidentiality of the data entrusted to it, the Bank integrates new technologies and trains all its employees in how to process data. BBVA Bancomer has set up a Personal Data Protection (PDP) department to enforce compliance with ARCO rights, to evaluate services and products and to deliver training courses to employees. ARCO Rights A data subject has four rights relating to the use of their personal data: 1. Access: Knowing what data BBVA Bancomer has on file in relation to their person. 2. Rectification: The data subject is entitled to update the personal data that BBVA Bancomer has on file in relation to their person (applies only in the case of customers). 3. Erasure: Where the data subject wishes to erase their personal data (does not applies to active customers of BBVA Bancomer). 4. Objection: Where the data subject suspends (blocks) the use of their personal data for purposes beyond those agreed upon when arranging the product. This might include offering new products or sending advertising. For further information, please visit https://www.bancomer.com/personas/derechos-arco. html#presenta-tus-documentos Internal personal data manuals The Bank has now started work on updating the Personal Data Protection Regulations following the enactment of the new European Regulation (GDPR). Training course Work began in the last quarter of 2018 to update and improve the course on personal data protection. The work is still in progress with the Training and Discipline department. The improvements to the course will be gradually implemented starting in the second half of 2019. Awareness-raising campaigns In 2018, two data protection campaigns were launched in a bid to raise awareness of the importance of the subject throughout BBVA Bancomer: 1. International Personal Data Protection Day 20182. Second personal data awareness campaign 2018 at BBVA Bancomer. The main focus of the campaign was to emphasize the importance of personal data to customers, users, candidates and employees. Postcards The Bank constantly seeks to reinforce and entrench its message in relation to the areas of opportunity it identifies by sending out postcards bearing specific messages to Commercial Banking and HNWI Banking. In 2018, articles and other announcements were regularly published across all digital channels used by the branch network (Commercial Banking and HNWI Banking), such as: Banca al Día, Red al Día, Wiki Network and CUC, in order to keep all branch staff updated and trained, seeing as though they are the face of the Bank with its customers. Personal Data Protection (PDP) Mailbox The PDP mailbox addresses all manner of complaints, comments and/or reports relating to data protection, seeking to provide guidance to customers, users and employees: [email protected]. To view the Privacy Statement of BBVA Bancomer, please see https://www.bancomer.com/ personas/aviso-de-privacidad.html To exercise your ARCO rights and to find out how to do so: https://www.bancomer.com/personas/ derechos-arco.html#presenta-tus-documentos BBVA Bancomer 2ª semana de la Protección de Datos Personales en BBVA Bancomer A Porque proteger impacta... inddemate y apegan a las medidas que protagen nu los datos personales de nostros clientes tarios y colaboradonis #hazlocorrecto BBVA Bancomer Protegerlos es tu responsabilidad Un dato personal es aquella información que identifica a nuestros clientes, usuarios y colaboradores Por ejemplo Nome, domicilio, edací, sex, nacionalidad, estado civil #hazlocorrecto Consula in hemati PM OF R 2ª semana de la Protección de Datos Personales en BBVA Bancomer BBVA Bancomer Segunda semana Datos Personales La protección de los datos personales es cosa seria Toma es medica's p cuidar to informacion personal 54 O BBVA Bancomer/2018 Annual Report

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