AWK Growth Outlook and Military Services Strategic Value
Focus on Customer Affordability Continues
Regulated O&M
Efficiency Ratio*
$
Monthly Bill
as % of Median
Household Income*
AMERICAN WATER
46.1%
0.9%
0.8%
41.0%
0.7%
39.1%
36.6%
0.6%
35.6%
34.3% 34.1%
0.5%
**
0.4%
30.0%
0.3%
0.2%
2010
2012
2014
2016
2018
2020
2021
2026
Target
0.1%
2010
2012
2014
2016
2018
2020
2021
* Non-GAAP Measure - O&M Efficiency Ratio = Adjusted Regulated O&M Expenses (O&M Expenses is most comparable GAAP measure) / Adjusted Regulated Operating Revenues (Operating Revenues is most comparable GAAP
measure). This calculation assumes purchased water revenues approximate purchased water expenses.
** A reconciliation to a most comparable forward-looking GAAP measure is not available without unreasonable effort
*** Figure is estimated based on data from the US Census Bureau American Community Survey based on zip codes served by American Water. American Water does not collect household income data from its customers.
ESG™
at AWK
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