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Investor Presentaiton

Building capability in Customer Solutions We are building on our history of product and solution innovation by making it easier for our customers to trade with CSR and get access to information in more efficient ways. Customer Solutions Priorities Progress to date What's Next 1 Complete Solutions 2 Industry-leading technical support 3 Go to Market 4 Sales Unique portfolio of CSR solutions for housing, commercial and industrial segments delivering value to customers Providing quality, performing and compliant solutions for customer Development of CSR solutions leveraging multiple brands for apartment buildings and residential façades ■ Tech support for architects and designers ■ Centralised CSR technical expertise Completed product & system review to ensure compliance with NCC 2022 Delivery of first customer digital tools ■ Continued innovation in product and compliant solutions Sustainability improvements designed into products ■ Further digitisation of technical content - accurate product information and efficient format OneCSR approach - delivering a consistent, high quality customer experience Disciplined pricing process implemented Enhancing technology for digitising customer experience ■ Further maturity in pricing capability ■ Greater accessibility and efficiency to CSR product information Streamlined interactions that deliver value for our customers and CSR ■ Market segment strategies developed across CSR: Residential, A&A, Social & Infrastructure ■ Single pipeline of project opportunities and coordinated response - Project Tracking ■ Market segment strategies implemented Develop and leverage one integrated CRM for CSR CSR 13

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