Investor Relations - Prologis Essential Solutions

What our customers say about us Net Promoter Score (NPS) - Indicator of future growth Measures loyalty and predicts retention COMCAST hp ups 2023 B2B NPS averages Commercial Real Estate = 32 McKinsey & Company FedEx JLL IN-N-OUT BURGER Microsoft patagonia J.B. HUNT salesforce -100 Needs Improvement 0 Good 20 20 Very Good FIBRA PROLOGIS 2023 NPS = 53 Customers rate their experience with Prologis as excellent. - 91% favorable for Trustworthiness 86% favorable for Communication 84% favorable for Responsiveness 50 50 Excellent 80 World Class 100 1. Source: Bain & Company 2023, Prologis 2023 Annual CX Survey, Clearly Rated, Inc. 2023 NPS Benchmarks for B2B Service Industries, Comparably Top Brands (NPS). 30

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