Santander Group Strategy Update

Strong execution of our customer loyalty and digital strategy by our new team over the last 3 years Earn lasting customer loyalty Be the bank of choice for our customers, delivering superior customer experience кл Growth Santander Santander Profitability Deliver all products and services through E2E digital channels in a fast and efficient way Digitalise our Core Banks Note: New exceptional leaders in Brazil, Mexico, US, UK, Spain, Corporate and Investment Banking, IT & Ops, Risk, Santander Digital, Openbank, Wealth Management (non exhaustive) since 2015. Strength 6

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