Digital Progress: Canada

Digital Progress: Pacific Alliance +5% DIGITAL ADOPTION (%) 3,677 4,002 4,365 4,134 4,354 ACTIVE 2,717 +240 bps DIGITAL USERS ( %23'000) 58% 57% 53% 55% +60% 2019 2020 2021 2022 Q2/22 Q2/23 46% 35% +2,240 bps +10% 2019 2020 2021 2022 Q2/22 Q2/23 3,334 3,793 3,570 3,917 ACTIVE 2,830 DIGITAL SALES (%) MOBILE ( %23' 0 0 0 ) 1 USERS 1,847 +112% 2019 2020 2021 2022 Q2/22 Q2/23 +820 bps +110 bps 68% 70% 61% 55% 51% 87% 90% 91% 91% 92% 75% +4,050 bps 29% SELF-SERVE TRANSACTIONS +1,740 bps (%) 2019 2020 2021 2022 Q2/22 Q2/23 2019 2020 2021 2022 Q2/22 Q2/23 Definitions Digital Sales (% of retail unit sales using Digital platforms) Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base) Digital Users: # of customers who logged into website and/or mobile in the last 90 days Mobile Users: # of customers who logged into mobile in the last 90 days Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR, POS 12019 use historical estimation based on available mobile user data for Colombia and Chile 16 16

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